Return & Refund Policy
Last Updated: June 28, 2026
1. LEGAL ENTITY INFORMATION
This website is operated by Trevano Solutions S.R.L.
Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36
Contact Email: sales@limtelal.com
2. RETURN ELIGIBILITY (30-DAY POLICY)
You have 30 days from the date of receipt to return an item. To be eligible for a return:
Items must be brand new, unused, and in their original condition.
Original packaging and all tags (if applicable) must be intact.
Proof of purchase (order confirmation or receipt) must be provided.
Note: Custom/personalized items, gift cards, and clearance items are final sale and cannot be returned.
3. HOW TO INITIATE A RETURN
Important: Returns sent without prior approval will not be processed.
Contact our customer support team at sales@limtelal.com with your order number and the reason for the return.
Once your request is approved, we will provide you with a return authorization and detailed instructions.
Return Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
After receiving our confirmation, please carefully pack the items and ship them to the specific return address provided in our email instructions. Do not ship items to our registered office address without prior authorization, as this may delay or invalidate your return processing.
4. DAMAGED OR INCORRECT ITEMS
Please inspect your order immediately upon receipt. If you receive a defective, damaged, or incorrect item, please contact us at sales@limtelal.com within 48 hours of delivery. We will arrange for a replacement or a full refund.
5. EU RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)
For customers located in the European Union, in addition to our 30-day policy, you have the statutory right to withdraw from your contract within 14 calendar days of receiving your goods, without providing any reason. Items must be unused, in original condition, and with all packaging intact. Please notify us via email to initiate the withdrawal process.
6. EXCHANGES
To ensure the fastest processing for exchanges:
Initiate a return for the original item as described in Section 3.
Place a new order for the replacement item on our website.
7. REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to your original payment method.
Processing Time: Please allow up to 10 business days for the funds to reflect in your account. If you haven't received your refund after 15 business days, please contact us at sales@limtelal.com.